· The Consumer Protection Council (The CPC) is the agency established to help consumers deal with issues where companies have either provided poor service or they have sold substandard goods to the consumer.
· The CPC was established by the Consumer Protection Council Act, Chapter C25, LFN 2004 (the Act).
· The CPC has various functions such as:
o To inform consumers about their rights;
o To eliminate hazardous products from the market and ensure that products and services comply with required standards/specifications;
o To issue guidelines and regulations to producers of goods and services;
o To prosecute offenders where and when necessary;
o To provide redress to consumer complaints;
· So who is the consumer? According to section 32 of the Act, a consumer is ‘an individual, who purchases, uses and maintains or disposes of products or services.’
· The CPC’s mandate allows it to intervene in any sector involving products and services.
· The CPC has set up an online form for consumers who want to make a complaint about a company. The person complaining must provide the following information:
o Name of person making the compliant;
o Contact details (physical address, mobile number and email address);
o Name of the offending company;
o Contact details of the company;
o Receipt no. of product/service, if available;
o Brief explanation of the complaint; and
o Brief explanation of the desired outcome (e.g. do you require a refund, do you want to exchange goods, etc.).
· The online complaint form is available at, www.cpc.gov.ng
· The CPC works in close collaboration with the Standards Organisation of Nigeria (SON) and other sector regulators, such as NAFDAC, the Nigerian Communications Commission (NCC) and the Nigerian Electricity Regulatory Commission (NERC) etc.
· The CPC enforce the standards and regulations set by these bodies.
· The CPC also has the mandate to compel a government agency to appear before it by issuing summons if the agency is providing a product or service the consumer pays for.
The contents of this news alert are meant for the general information of our clients and friends and do not amount to legal advice. All enquiries on the subject may be made to: email@example.com
Adepetun Caxton-Martins Agbor & Segun
9th Floor, St. Nicholas House, Catholic Mission Street, Lagos Island, Lagos State, Nigeria.
Telephone: +234 (1) 462 2094; 462 2480; 740 6743 Fax: +234 (1) 461 3140